Experience Reviews at uBreakiFix
Are you curious about the services at uBreakiFix? Let’s dive into some real customer experiences. From game console repairs to phone fixes, these reviews reveal just how effective and reliable this repair shop can be.
Game Console Repairs Done Right?
A customer brought in their game console for an HDMI repair at uBreakiFix. Initially, the repair was successful, but the console stopped working after an hour. After some online research, the customer discovered that the console was not put back together correctly and had to fix it themselves. For the high price paid, they expected more reliable service.
Phone Repair: A Mixed Bag
One review highlighted a customer who took in a colleague’s phone to repair a broken SIM slot. The technician found a parts phone in the back and successfully fixed it. However, another customer had a different experience; although the technician was competent and personable, the store had issues with communication and availability.
Customer Service: A Rollercoaster Ride
In one instance, a customer’s initial visit left them unsatisfied, but after leaving a review, they were contacted by the manager. The second appointment was significantly better, with the screen repair completed in under an hour. This demonstrates that uBreakiFix values customer feedback and aims to make amends.
Must-Ask For: Michael
When it comes to iPad screen protector installations, requesting Michael seems to be a smart choice. One delighted customer praised Michael for providing a great price and installing the protector flawlessly.
Warranty Repairs: Swift and Free
A customer brought in their wife’s Flip4, which had a broken screen. They were pleasantly surprised to find the repair covered under warranty, and it was completed the same day. The staff were described as friendly and knowledgeable, making the experience smooth and hassle-free.
Missed Appointments: A Letdown
Another customer made an appointment to fix their iPad charging port and received confirmation through email and text. However, when they arrived, the store was closed. They rescheduled for the next day, but a lack of proper communication left them frustrated.
Tech Proficiency: A Highlight
Despite mixed reviews, the service technicians at uBreakiFix are often praised for their competence. One review noted that the technician diagnosed a Samsung Galaxy S22+ with a faulty charging port and completed the repair in the estimated 2.5 hours.
Quick Turnaround Times
A customer mentioned that their phone, drop-off to pick-up, was repaired within two hours. Although the screen was not in stock initially, uBreakiFix managed to procure it by the next day, ensuring the phone worked as good as new.
Reliable Warranty Services
Another delighted customer brought in a Z Flip4 with cracks along the inner screen crease. The repair was covered under warranty and completed in just a few hours. The tech was noted to be very nice, leaving the customer eager to return for future needs.
Final Thoughts
uBreakiFix generally receives positive feedback for its quick repair times, competent technicians, and excellent customer service. However, there are areas needing improvement, such as better communication and ensuring stores adhere to scheduled appointments. Overall, it appears that most customers leave satisfied and would recommend uBreakiFix for various tech repairs.
